Return Policy

Return for Refund: Return for refund is accepted on all orders as long as product is in new condition and it is within 30 days of the date of purchase. Customer is responsible for return shipping.

Return for Exchange: Exchanges are accepted on all orders as long as product is in new condition and it is within 30 days of the date of purchase. Customer is responsible for return shipping.

Please follow the below steps to set up a return.

1. Email us at info@petlifecentral.com to request a return. Be sure to provide your order # and the reason for the return in the email.

2. Await a reply for approval to send the product back. Do not send back any order without approval.

Important Note: In order for an order to returned or exhanged the product must be in NEW condition. Used products that are sent back will not be refunded or exchanged and will be returned to the customer upon request at the customers expense.